FAQ – Sox Footwear New Zealand

If you have any questions about Sox Footwear, the answer will be here, alternatively send us an email at sales@soxfootwear.nz

Do you offer free shipping?

Free shipping on $100 or more

How long does delivery take?

It ranges between 2-5 working days. We usually send the package within the day of when the order was placed, unless it’s a weekend, then we send it on Monday.

Do you manufacture custom socks?

Yes, all the Sox Footwear socks are manufactured by The Sox Factory in Pretoria, South Africa. You can create your own custom brand for teams, clubs, corporates, new businesses and many more. Please visit www.thesoxfactory.co.za for more info.

Which size should I order?

We have the following sizes available on our store

- S for size UK 12-3; EU 32-38; US 1-5 shoes

- M for size UK 4-8; EU 38-42; US 5-9 shoes

- L for size UK 8-12; EU 42-47; US 9-13 shoes

- XL for size UK 12+; EU 47+; US 13+ shoes

I ordered the wrong size, what do I do?

Send us an email at sales@soxfootwear.nz We’ll send you a voucher code and you can order again online.

I want to become a stockist, where do I start?

Wow, this is so cool! We would love to be in your shop. Please send us an email at sales@soxfootwear.nz or apply online on our B2B platform https://b2b.thesoxfactory.nz/

Unable to find satisfactory answers ? Contact Support

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Free Shipping
Free local delivery is available for all orders with the shipping address within the available shipping zones.

Overnight Shipping
Overnight shipping or next-day delivery will only be applicable to orders that are placed before 12:00 in the afternoon on the day before the desired delivery date.

Next-day delivery is also not applicable on weekends and public holidays. Orders placed on a Friday will be delivered on Monday.

Local Pickup
There is currently no local collection option available.

How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at info@soxfootwear.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes
Our delivery services are limited to physical addresses. Deliveries to P.O. boxes will fail.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@soxfootwear.com and send your item to: Shop 12, Montana Value Center, Pretoria, GP, 0159, South Africa.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Shop 12, Montana Value Center, Pretoria, GP, 0159, South Africa.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over R1,000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Shopping Cart

0 Product

Free shipping on order $50.

Mid-season sale up to 70% off. Show now.

Free shipping, 30 Days Returns and 2 year Warranty

Your cart is currently empty.

Continue Shopping

Total price

$0.00

View Cart